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Supporting existing policy holders is our priority!

Got a question about your existing Assurant policy? Need help submitting a claim? Whatever you need assistance with, you can count on our team of experts to support you. Feel free to give us a call at 888.977.3752 now. Or, if you prefer, you can check out the answers to some frequently asked questions.

FREQUENTLY ASKED QUESTIONS
COMPLAINT-HANDLING PROCESS

Follow these steps to address any concerns that you may have.

  • Claims and Customer Service Department

    If you have a concern, please contact a Customer Service Associate by phone or email. Our Customer Service Associates will work hard to resolve your concern to your satisfaction.

    Contact Information

    P.O. Box 93040, 1111 Davis Drive, Newmarket, ON L3Y 8K3

    888.977.3752

    care@assurant.com

  • Contact a Manager

    If you are not satisfied with the solution you receive from the Customer Service Associate in Step 1, the Customer Service Associate will offer to escalate your concern to one of our Managers, communicating the relevant details on your behalf.  Alternatively, you may contact one of our Managers using the contact information noted above.

  • Ombudsperson

    If your concern remains unresolved after you have followed Steps 1 and 2, you may contact Assurant Life of Canada’s internal, independent Ombudsperson.  The Ombudsperson is dedicated to resolving disputes fairly and professionally.   The Ombudsperson will review your particular situation and determine the appropriate next steps, directing it to the appropriate business area for investigation and response.  You may contact the Ombudsperson in writing, by phone, or by email.

    Contact Information

    Attention: Ombudsperson, Assurant Life of Canada

    5000 Yonge Street, Suite 2000, Toronto, ON M2N 7E9

    800.561.3232, x 66031

  • Additional Resources

    If your concern has not been resolved to your satisfaction, you may consult with the following additional resources

    The Ombudservice for Life & Health Insurance (OLHI)

    401 Bay Street, Suite 1507, P.O. Box 7, Toronto, ON M5H 2Y4

    888.295.8112 (toll free);

    416.777.9002 (Toronto);

    514.282.2088 (Montreal)

    www.olhi.ca

    Quebec – Authorité des marches financiers (AMF) Service du traitement des plaintes et de l’assistance

    800, square Victoria, 22e étage, C.P. 246, tour de la Bourse, Montréal (Québec) H4Z 1G3

    514.395.0337

    877.285.4378

    Privacy – Office of the Privacy Commissioner of Canada (OPC)

    112 Kent Street, Ottawa, ON K1A 1H3

    613.995.8210

    800.282.1376

    613.947.6850

    www.privcom.gc.ca

    Federal – Financial Consumer Agency of Canada (FCAC)

    Enterprise Building, 6th Floor , 427 Laurier Avenue West, Ottawa, ON K1R 1B9

    866.461.3222

    www.fcac.gc.ca

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Alleviate unnecessary burden on your family in the future. Give us a call today and let’s chat about insurance-funded preneed and final expense solutions.

 

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