Assurant Life of Canada is becoming TruStage Life of Canada
As we officially transition to TruStage, policyholders will maintain the same policy coverage, benefits, exceptional levels of customer support and service they’ve always experienced. TruStage is committed to ensuring a seamless transition and to being here for you when it matters most.
For immediate attention or questions related to your active policy, please call us at 1-888-977-3752 and for non-urgent matters, please complete the form below. One of our friendly representatives will contact you soon.
Our experts are here to help
Supporting existing policy holders is our priority!
Got a question about your existing Assurant policy? Need help submitting a claim? Whatever you need assistance with, you can count on our team of experts to support you. Feel free to give us a call at 888.977.3752 now. Or, if you prefer, you can check out the answers to some frequently asked questions.
FREQUENTLY ASKED QUESTIONSCOMPLAINT-HANDLING PROCESS
Follow these steps to address any concerns that you may have.
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Claims and Customer Service Department
If you have a concern, please contact a Customer Service Associate by phone or email. Our Customer Service Associates will work hard to resolve your concern to your satisfaction.
Contact Information
P.O. Box 178, Kingston Main, Kingston, ON K7L 5V6
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Contact a Manager
If you are not satisfied with the solution you receive from the Customer Service Associate in Step 1, the Customer Service Associate will offer to escalate your concern to one of our Managers, communicating the relevant details on your behalf. Alternatively, you may contact one of our Managers using the contact information noted above.
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Ombudsperson
If your concern remains unresolved after you have followed Steps 1 and 2, you may contact Assurant Life of Canada’s internal, independent Ombudsperson. The Ombudsperson is dedicated to resolving disputes fairly and professionally. The Ombudsperson will review your particular situation and determine the appropriate next steps, directing it to the appropriate business area for investigation and response. You may contact the Ombudsperson in writing, by phone, or by email.
Contact Information
Attention: Ombudsperson, Assurant Life of Canada
5000 Yonge Street, Suite 2000, Toronto, ON M2N 7E9
800.561.3232, x 66031
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Additional Resources
If your concern has not been resolved to your satisfaction, you may consult with the following additional resources
The Ombudservice for Life & Health Insurance (OLHI)
401 Bay Street, Suite 1507, P.O. Box 7, Toronto, ON M5H 2Y4
888.295.8112 (toll free);
416.777.9002 (Toronto);
514.282.2088 (Montreal)
Quebec – Authorité des marches financiers (AMF) Service du traitement des plaintes et de l’assistance
800, square Victoria, 22e étage, C.P. 246, tour de la Bourse, Montréal (Québec) H4Z 1G3
Privacy – Office of the Privacy Commissioner of Canada (OPC)
112 Kent Street, Ottawa, ON K1A 1H3
Federal – Financial Consumer Agency of Canada (FCAC)
Enterprise Building, 6th Floor , 427 Laurier Avenue West, Ottawa, ON K1R 1B9
Contact Us
Our team of experts is here to help you.
Alleviate unnecessary burden on your family in the future. Give us a call today and let’s chat about insurance-funded preneed and final expense solutions.